Thursday, January 28, 2010

How to Win Friends and Influence People.

Post 417 - Summary of Dale Carnegie's classic book How to Win Friends and Influence People. If you haven't read it recently, I recommend you do so.

Part One: Fundamental Techniques in Handling People.

1: Don't criticize, condemn or complain.
2: Give honest and sincere appreciation.
3: Arouse "an eager want" in the other person.

Part Two: Six Ways to Make People Like You

1: Become genuinely interested in other people.
2: Smile.
3: Remember that a person's name is to them the sweetest and most important sound in any language.
4: Be a good listener. Encourage the other person to talk about themselves.
5: Talk about the other person's interests.
6: Make the other person feel important - and do it sincerely.

Part Three: How to Win People to Your Way of Thinking.

1: The only way to get the best of an argument is to avoid it.
2: Show respect for the other person's opinions. Never say, "You're wrong."
3: If you're wrong, admit it quickly and emphatically.
4: Begin in a friendly way.
5: Get the other person saying "yes, yes" immediately.
6: Let the other person do a great deal of the talking.
7: Let the other person feel that the idea is his or hers.
8: Try honestly to see things from the other person's point of view.
9: Be sympathetic with the other person's ideas and desires.
10: Appeal to their nobler motives.
11: Dramatize your ideas.
12: Throw down a challenge.

Part Four: Be a Leader - How to Change People Without Giving Offense or Arousing Resentment.
1: Begin with praise and honest appreciation.
2: Call attention to people's mistakes indirectly.
3: Talk about your own mistakes before criticizing the other person.
4: Ask questions instead of giving direct orders.
5: Let the other person save face.
6: Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
7: Give the other person a fine reputation to live up to.
8: Use encouragement. Make the fault seem easy to correct.
9: Make the other person happy about doing the things you suggest.

1 comment:

Ravi said...

I love this book! I am listening to the audiobook version now and making some notes of my key learning from it on my blog.